What is your return policy?

Luna Lucerna does not accept returns on soap products (unless the product was shipped in error on our part). Due to the nature of these products, we would not be able to guarantee purity and quality of the product once it has left our premises.

Luna Lucerna does accept returns on candles within 30 days as long as they have not been lit, used or damaged. A refund will be given less shipping charges once the product has been received. If a candle does not burn properly, please let us know and we will replace or refund the item as necessary.